Privacy Policy

Overview

Frogpond Farm Organic Winery is located at 1385 Larkin Road, Niagara on the Lake, Ontario, Canada, L0S 1J0. Our website address is: https://www.frogpondfarm.ca.

For inquiries or additional information, please contact our office at +1-905-468-1079.

Analytics Platform – Usage Information

The Frogpond Farm Organic Winery website uses Google Analytics, a web analysis service of Google Inc. (“Google”) used by Frogpond Farm Organic Winery to analyze how visitors are using our website. This information is used to monitor, identify issues, and improve the Frogpond Farm Organic Winery website.

Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookies about your use of the website will normally be transmitted to a server in the US, where it is stored.

You can prevent Google Analytics tracking on this website by adjusting your browser settings accordingly and/or installing a Google Analytics Opt Out plugin.

Please visit the website below for more information about the Google Analytics Opt-out Browser Add-on:

https://tools.google.com/dlpage/gaoptout?hl=en

To learn more about how Google Analytics uses cookies to measure user-interactions on websites, please visit the website below:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en

To learn more about how Google uses information from sites that use their services, such as Frogpond Farm Organic Winery, please visit the website below:

https://policies.google.com/technologies/partner-sites

Ecommerce Platform – Usage Information

Frogpond Farm Organic Winery utilizes WooCommerce on its website, an eCommerce platform for WordPress. While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number. We’ll use this information for purposes, such as, to:

Send you information about your order
Respond to your requests, including refunds and complaints
Improve our store offerings
Send you marketing messages, if you choose to receive them

We generally store information about you for as long as we need the information for the purposes for which we collect and use it.

We will also store comments or reviews, if you choose to leave them.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payment Processing – Information

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Website Platform – Usage Information

The Frogpond Farm Organic Winery website is built using WordPress, an open-source content management system.

Contact forms

When visitors or users submit a form, we capture the IP Address for spam protection. We also capture Name, email address, comments and might capture other personal data included in the Form fields. This information is captured to respond back to your form submission. When visitors or users submit a form we retain the data indefinitely. This is so that we can recognize your previous inquiries and/or comments when you reach out to us and provide follow up correspondence based on historical form submissions.

We use Google reCAPTCHA for spam protection. Their privacy policy can be found here : https://policies.google.com/privacy?hl=en.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

Embedded content from other websites

Pages or posts on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Website Security Platform – Usage Information

The Frogpond Farm Organic Winery website utilizes Wordfence, a WordPress Security plugin. Wordfence is utilized by Frogpond Farm Organic Winery to secure and monitor our website platform.

By utilizing the Wordfence plugin, Frogpond Farm Organic Winery collects (in our own database) information about a users IP address, User Agent, and Referrer. This data is used by the Wordfence plugin for use in live traffic viewing and to secure our website platform.

Some IP addresses that are deemed to be highly malicious are sent over to Wordfence’s servers. The IP address is then stored on Wordfence servers for 90 days and then removed. If the offending IP address still however is attacking websites, it might be re-added to Wordfence servers.

Cookies are set by the Wordfence plugin to aid in various security features. To learn more about the cookies set up Wordfence, please visit the website below:

https://www.wordfence.com/help/general-data-protection-regulation/#cookies-set-by-the-wordfence-plugin

To View Wordfence’s privacy policy, please visit the website below:

https://www.wordfence.com/privacy-policy/

Email Marketing Platform – Usage Information

Frogpond Farm Organic Winery uses Mailchimp as our Marketing automation platform. When a user signs up for the our newsletter, the users email address and name is sent to Mailchimp.

This data is collected to send email newsletters to website users who have opted in to receiving them. Users can select to opt out of our Newsletter by selecting Unsubscribe from the bottom of our email newsletters.

For more information about how Mailchimp processes member contacts as a data controller, please visit the website below:

https://mailchimp.com/legal/privacy/#3._Privacy_for_Contacts